Return Policy
Last updated:
This Return Policy explains cancellation, rescheduling and refund rights for our moving assistance services—packing and unpacking—across Great Britain (England, Scotland and Wales). Please read it before booking.
Cancellation by you
If you need to cancel or reschedule your packing or unpacking booking anywhere in Great Britain, please contact us as soon as possible. Refunds or charges depend on when you cancel:
| When you cancel | Effect |
|---|---|
| More than 7 days before the booked date | Full refund of any deposit or prepayment, or free reschedule to a new date |
| Between 3 and 7 days before | Refund minus an administration fee, or one free reschedule |
| Less than 3 days before | Deposit may be retained; balance may be due if we cannot fill the slot |
Your booking confirmation will state the exact cancellation terms that apply to your packing or unpacking service.
Applicability across Great Britain
This Return Policy applies to all our moving assistance services—packing and unpacking—provided anywhere in Great Britain: England, Scotland and Wales. Whether you have booked packing for a flat in London, unpacking after a move to Edinburgh, or both packing and unpacking for a house move in Birmingham or Cardiff, the same cancellation and refund rules apply. We operate across the United Kingdom and aim to be clear and consistent for all customers seeking packing or unpacking help for their relocation.
Cancellation by us
We may cancel a packing or unpacking booking in exceptional circumstances (for example, severe weather in your area in England, Scotland or Wales, illness or safety issues). If we cancel, we will offer a full refund or a new date at no extra cost. We will not be liable for any indirect losses beyond the fee you paid for the moving assistance service.
Complaints
If you are not satisfied with our packing or unpacking service anywhere in Great Britain, please tell us within 14 days of the service date. We will look into the matter and respond with a proposed resolution (such as a partial refund or a follow-up visit where appropriate).
Contact
To cancel, reschedule or make a complaint about our packing or unpacking services in Great Britain (England, Scotland and Wales), use the contact details on our website. We will confirm receipt and respond in line with the timescales above. Our moving assistance is offered across the United Kingdom, including packing services and unpacking services for homes and businesses.